This field will determine which date / time will be used for triggering the first escalation.
Option | Description |
---|---|
Follow-up | Current Date/Time is beyond the Follow-Up Date/Time of the Incident |
Late | Current Date/Time is beyond the "Time Until Late" limit Ie. Current Date/Time > Incident Date + Days/Hours Until Late |
Warning | Current Date/Time is beyond the "Days/Hours Until Warning" limit Ie. Current Date/Time > Incident Date + Days/Hours Until Warning |
Due Date | Current Date/Time is beyond the Incident Due Date Ie. Current Date/Time > Incident Due Date |