Service Integration Parameters

General

Microsoft Outlook can be extended to integrate with SyteLine Service. The settings below control the behavior of the Outlook Add-in.

NOTE: As Outlook is a client application, the SyteLine Service Add-in solution must be installed on each PC client for which the functionality will be leveraged.

Outlook Add-in

Log Incident Event

E-mail In: Specify the Event Code to be used (as a default) when an event is created upon logging a received email.

E-mail Out: Specify the Event Code to be used (as a default) when an event is created upon logging a sent email.

Log Note: Specify the Event Code to be used (as a default) when an note event is created.

Public Folder Copy

Do Public Folder Copy: Specify this option only for companies running Exchange Server.

Incident: Specify the public folder name to where emails related to an incident will be copied.

Outlook Add-in Permissions

Use this tab to control which aspects of the Outlook Add-in are enabled. The settings can be controlled at three different levels. A user-specific setting overrides a group-specific setting, which overrides the global setting. If no group or user-level settings is specified then the global settings will be used.