Reversing an RMA Credit Memo

If an RMA Return Transaction was processed in error, and the credit memo has not been printed, you can reverse the transaction by entering a negative quantity:

1. Select the RMA number and then click the filter button.
2. Change the transaction date.
3. Click the Add button and add the negative quantity record. You must supply a reason code.

After the credit memo has been printed, negative return transactions are not permitted. RMA reversal must be done manually:

1. Enter a manual debit memo in the Invoices, Debits and Credit Memos form for the credit amount.
2. Enter a Miscellaneous Issue against the item returned on the RMA to reverse the received amount.

Related Topics

Return Material Authorization Overview

RMA Credit Memo