Service Appointment Status History

Each time the status of the appointment is changed, the system creates a record in the Appointment Status History table. Use this form to view the historical data. When the status code is changed, a snapshot stores other information, including start date, hours, partner, date of the change, and user. If a change was made from Service Management Mobile and GPS is enabled, the GPS location and date are saved.

Click Details to launch the Service Appointments form.

If MapPoint is installed:

• All the history records in the grid are plotted as a route when you click Map As Route.
• All the history records in the grid are plotted as push pins when you click Map As Pushpins.

Related Topics

Reviewing Service Appointment Status History