You can review the history of all changes to an appointment status, for example, to see when the appoint was scheduled and closed, or if it was ever on hold. To do this, drill down to an appointment on the Service Schedules form to display the Service Appointments detail form. Click History to display the Service Appointment Status History form. Whenever the appointment status code was changed, a snapshot of other information was stored, such as the start date, hours, partner, date of the change, and user. If a change was made from Service Management Mobile and GPS is enabled, the GPS location and date are also saved, so you can plot the location where the status was changed on a Microsoft MapPoint map.
Scheduling vs. Dispatching Overview