Service Order Working Status History

Each time the working status of the SRO is changed, the system creates a record in the SRO working status history table. Use this form to view the historical data. When the working status is changed, a snapshot of other information is stored, such as the lead partner, date of the change, and service management user. If a change is made from service management mobile and GPS is enabled, the GPS location and date are saved.

Click Details to launch the Service Orders form linked to the current SRO.

If MapPoint is installed:

• The history records in the grid are plotted as a route when you click Map As Route.
• The history records in the grid are plotted as pushpins when you click Map As Pushpins.

Related Topics

Reviewing Service Order Working Status History