Your company might service items that you manufacture, as well as items manufactured by other companies. The SyteLine Service module supports this, through these forms that extend the standard SyteLine Items functionality that allow you to record service characteristics of items and related information, for example, lists of skills that allow partners to work on certain items:
Units are serial-tracked items that your company services. A unit may or may not exist in the standard SyteLine serial master. Units can be added to the system in several different ways:
You can store information about the parts that make up a unit in a structure called the unit configuration. The unit configuration is useful if your company manufactures equipment that consists of subcomponents that can be replaced later. Each component can have its own serial number and warranties associated with it. The installed and removed date is recorded at the component level, so users can view the As Built, As Is and As Was for any date.
Warranties are tracked at both the unit and the component level. For example, a car has one warranty, but the tires on the car have a separate warranty. The system tracks whether a warranty is given by the manufacturer or through the vendor for purchased parts existing on a unit. You can set warranty durations by both expiration date and a meter amount such as miles, impressions, cycles, etc.
SyteLine Service tracks each owner of a unit, with the date ownership was taken by the consumer. Both the Sold To customer and the end consumer are recorded, so if the unit is registered or transferred, the system can record the event.
Setting Up the System for Units
Adding or Updating Information About a Unit Manually