Setting Up Incident Event Codes

On the Incident Event Codes form, specify codes to use for events that can occur when someone is trying to resolve an incident:

Event Code

Specify a code for the event, for example, Callback, Dispatch, or E-mail.

Type

Specify the category that the event is grouped under:

• Call: A communication was received from or sent to a contact.
• Dispatch: A partner is working on the issue.
• SRO: The event is associated with an existing service request order.

Description

Specify a description for the event.

Event Activities

Specify any activities associated with this event. For example, you could include a list of reminders such as "Get the customer's contact name and phone number."

Related Topics

Setting up the System for Incidents