Setting up the System for Incidents

Use these steps to set up your system to handle incidents:

1. Set up Incident Status Codes.
2. Set up Priority Codes that establish response times for incidents.
3. Set up Escalation Tasks.
4. Set up Service Parameters (Call Center tab).
5. Set up Service Reasons and activities.
6. Set up Service Resolutions.
7. Set up Incident Event Codes.
8. Set up Partners.
9. Set up Knowledge Base Categories.

Related Topics

Adding an Initial Request for Service (Incident)