Notify RMA Created - Workflow Event Handler

Use this event handler to automatically notify certain people when a new return materials authorization was added on the RMAs form. The notification can be an external e-mail and/or a message sent to the Inbox form for SyteLine users.

This is the text of the notification that is sent:

To: receipient
From: originator
Subject: New RMA
Body: RMA rmanum for Customer custnum, custname has been created.

Variable Information

Variable	Description
recipient	For a SyteLine Inbox message, this is the SyteLine user name you specify in the Notify Users field on the Workflow Event Handler Activation form. You can specify multiple names separated by semicolons. For an external e-mail, this is the e-mail address you specify in the E-mail Users field on the Workflow Event Handler Activation form. You can specify multiple names separated by a semicolons.
originator	For a SyteLine Inbox message, this is usually the name of the SyteLine user who performed the action that generated the message. For an external e-mail, this is usually the e-mail address associated with the SyteLine user who performed the action that generated the message. However, if the user does not have an associated e-mail address in the Users form, or if the system cannot determine a user associated with the action, a default address or name is used. In some cases, this default is the e-mail address for the SMTP User Name associated with the intranet entered on the Site/Entities form for the site.
rmanum	This is the new return material authorization that was added on the RMAs form.
custnum	This is the number of the customer who requested the return.
custname	This is the name of the customer who requested the return.

Modifying the Event Handler

To change the subject or body of the message, see Modifying Workflow Event Handlers.

Technical Details

Global Constants

These global constants are created by the event handler, based on the entries you make in the Workflow Event Handler Activation form:

Global Constant	Contains
NewRMACreatedManagerID	Contents of the Notify Users field
NewRMACreatedManagerEmail	Contents of the E-Mail Users field.

Associated Event and IDO