Use this event handler to notify a portal user that an RMA request was approved. It is triggered when the RMA status is set to Opened. The notification is an external e-mail.
This is the text of the notification that is sent to the portal user:
To: portaluser From: originator Subject: Request for RMA Approved Body: Your RMA request, entered on date, has been approved. Your RMA is number rmanum.
| Variable | Description |
|---|---|
| portaluser | For notifications on the portal Inbox, no "To" field is displayed. If an external e-mail is sent to the portal user, this is the e-mail address associated with the SyteLine user name assigned to the portal user. |
| originator | Sending notifications: For notifications on the portal Inbox page, no "From" field is displayed. If an external e-mail is sent to the portal user, the "From" field usually contains either:
|
| date | This is the date on which the portal user requested the RMA. |
| rmanum | This is the new return material authorization that was added. It displays on the RMAs form with a status of Requested. |
To change the subject or body of the message, see Modifying Workflow Event Handlers.
The RMA request in SharePoint calls the shared procedure CreateRma invoked as a method on the SLRmas IDO. When the stored procedure is called, this event handler fires. The IdoOnItemUpdate event for the SLRmas IDO triggers these notifications.