Use this event handler to notify a portal user that an RMA request was rejected. It is triggered when the RMA status is set to Stopped. The notification is sent to the user's portal Inbox page. If the user has chosen to receive e-mails about confirmations, the notification is also sent as an external e-mail.
This is the text of the notification that is sent to the portal user:
To: portaluser From: originator Subject: Request for RMA Rejected Body: Your RMA request, entered on date, has been rejected.
| Variable | Description |
|---|---|
| portaluser | For notifications on the portal Inbox, no "To" field is displayed. If an external e-mail is sent to the portal user, this is the e-mail address associated with the SyteLine user name assigned to the portal user. |
| originator | For notifications on the portal Inbox page, no "From"
field is displayed. If an external e-mail is sent to the portal
user, the "From" field usually contains either:
|
| date | This is the date on which the portal user requested the RMA. |
To change the subject or body of the message, see Modifying Workflow Event Handlers.
The IdoOnItemUpdate event for the SLRmas IDO triggers this notification, when the status is changed to Stopped.